This is the part where all your training gets finally tested in the field. You will be required to go out on an actual call to help desperate people get help in the right place. You will be required to fill in forms by asking the right questions. You will also need to encourage them and leave them with hope and a clear path which to follow. In order to do this you will need to take note of some practical issues we bring under your attention. So please pay close attention to this next section of the work. You will be verbally tested on this information when you come to the centre for the final phase of your training.